Terms, Conditions & Privacy Policy

At OnCall Services, we keep things simple

Website use: Our website is for bookings and information.
Services: We provide mowing, edging, weed control, tree felling, rubble removal, skip hire, and water tank installations.
Access: By booking us, you allow our team/contractors access to your property to perform the agreed work.
Insurance: Home and business owners must ensure their insurance covers outside contractors.
Liability: We work with care, but we are not liable for damages unless caused by proven negligence.
Payments: Due before work starts unless agreed otherwise.
Cancellations: Please give 24 hours’ notice if you need to cancel.
Privacy: We keep your personal information safe and do not sell it.

For full details, see below:

Full Legal Terms & Conditions

Use of Website
- This website is owned and operated by OnCall Services (“we,” “our,” “us”).
- By accessing or using our website, you agree to comply with South African and international law as well as Google’s policies.
- Unauthorized use or misuse is prohibited.
Content and Accuracy
- Website content is for information only. While we aim for accuracy, we do not guarantee completeness or reliability.
- Content may be updated without notice.
Intellectual Property
- All content is owned by OnCall Services unless otherwise noted.
- No reproduction without written consent.
Privacy Policy
- Your information is handled according to our Privacy Policy.
External Links
- We are not responsible for third-party websites linked here.
Limitation of Liability
- We are not liable for any damages arising from your use of the website.

Scope of Services
- Includes mowing, edging, weed control, tree felling, rubble removal, skip hire, and water tank installations.
Access to Property
- By booking us, you grant us and/or our contractors access to your property to complete the work.
- You must ensure gates, driveways, and access areas are clear and safe.
Insurance Requirement
- Property owners must ensure insurance covers outside contractors.
Indemnity
- You indemnify OnCall Services, employees, and contractors against damages, injuries, or losses, except where caused by proven negligence.
Payment Terms
- Payment due on completion unless agreed otherwise.
Cancellations & Delays
- Cancellations require 24 hours’ notice.
- We may reschedule due to weather, safety, or unforeseen issues.
Limitation of Liability
- Not liable for natural damage (storms, fire, pests, etc.) or pre-existing property issues.
Governing Law
- Governed by South African law. Disputes settled in South African courts.

Compliance
- We comply with POPIA (South Africa) and GDPR (international).
Information We Collect
- Personal details: name, phone, email
- Service details: property address, service requests
- Payment details (if applicable)
- Website usage data (cookies, IP address)
Use of Information
- To provide services, process bookings/payments, communicate, and improve our website.
Sharing Information
- We do not sell or trade your details.
- Shared only with contractors (for service) or legal authorities (if required).
Storage & Security
- Reasonable measures taken to protect your data.
- International users consent to processing in South Africa.
Your Rights
- You may request access, correction, or deletion of your data.
- You may withdraw consent for marketing at any time.
- Complaints can be lodged with the Information Regulator (South Africa) or relevant authority in your country.
Cookies
- Used for analytics and improving user experience.
- You can disable cookies in your browser settings.
Updates
- Policy may be updated; the revised date will always appear at the top.